Returns

We accept the returns only on the condition that the product you bought from us itself is defective and it should within the warranty period.

The procedures for returning goods would be:
1. Contact us first by email or online chatting with detailed description and photos or videos if possible, and we will confirm whether it is operational problem or quality problem;
2. We will advise you with possible resolutions after our confirmation;
3. We will accept your requirement of returning if all the solutions are not workable;
4. You have to immediately sent the items together with the original packaging and accessories unless an exception is agreed in advance;
5. We will inform you once we receive the returned goods. Replacements or repaired items will be shipped back via regular air mail with prior notice.

Shipping Method and Custom Taxes for Returning:
1.Please send it back via postal mail. If you are in US, you can choose USPS, it will reach us in 15-30 days.
2.If you choose other shipping method such as DHL or UPS, the related taxes will shared by you (the buyer).
3.Please declare lower price on the parcel when you send back the item, in order to reduce the possible taxes.

Shipping Cost for Returning:
1.Product quality problems occur within 30 days, you can return it for exchange or repairement, ITvoe (the seller) will take the responsibility for the possible shipping cost;
2.Product quality problems occur within 3 months, you can return it for exchange or repairement, you (the buyer) pay the shipping cost back to us and we (the seller) pay for the shipping cost back to you;
3.Product quality problems occur within 1 year, you can return it for exchange or repairement, you (the buyer) take responsibility of any possible charges related;

Refunds

We will refund you depends on the conditions mentioned as below:
1. In the first 30 days after you receive the item, please keep the item in good condition without any appearance damages, so that you can get the full refund for the possible quality problems.
2. You can get the refund only when the quality problems occurs within 30 days from the day you get it. While you can just get the refund for the product, and you have to share the shipping cost and taxes back to us.
3. After we receive the returned item, we would contact you and refund you according to the condition of the item:
(1). Full refund --- the item is in totally good condition; there have no scratches or other similar signs on the surface of the item;
(2). Partial refund --- if there have damages on the appearance,the repairing charges for the damaged parts should be deduct from the total refund amount.