FAQ & Help

ITvoe Wholesale Support Page

Answers

Order/Payment

What best price can you provide?
-- Unlike other wholesale platform, ITvoe doesn't set a big price gradient based on order quantity. Even you buy a little gadget here, you only pay in wholesale price. For wholesalers and large orders, we share more profits to you by assign you great discount prior to the wholesale price. In general, you can enjoy 5-10% cheaper price from us than buying from other wholesale sites.

Can I pay you via credit card?
-- To protect your CC safe, we don't receive payment via CC online. However, you can send your payment from CC via PayPal, which is recommended payment term for online shopping.

How do I know my payment has been received?
-- When you choose to pay online via PayPal, you will be redirected to your PayPal account to send out your payment. And once you make the payment, invoice will be sent from both PayPal and ITvoe to inform you that the payment has been received by us.

How can I get an invoice from ITvoe?
-- Please contact us via live chat or email, and our support staff will help you and make the invoice for you.

What is Paypal? Can I use credit card with PP?
-- PayPal is a secure and trusted payment processing service which allows you to send and receive money online easily and timely. PayPal can be used at ITvoe.com to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), or E-check (i.e. using your regular Bank Account). Don't have a PP account yet? Register it Here.

How do I make a payment with Western Union?
-- Western Union is off-line cash transfer term. The sender will be responsible of the handling fee. You may either refer to your local Western Union branch or their official website for the details of how to transfer money via Western Union.

Below is the receiver information you needed for processing payment via Western Union:
First Name : Danping
Last Name : Jia
Address :9G, Sunshine Building, Hekan Village, Bantian, Longgang District
Zip Code : 518000
City : Shenzhen
Country : China
Phone : +86-755-28449710

After your payment, please email us the following information:
ORDER NUMBER:
THE WESTERN UNION CONTROL NUMBER(MTCN):
ORDER AMOUNT:
FIRST NAME:
LAST NAME:
ADDRESS AND COUNTRY:
PHONE NUMBER:

Shipping

How long will it take for shipping?
-- Depends on the express service you select, the shipping time differs from 3-9 working days.

What's your sale warranty?
-- We mainly provide 1 year warranty for the product you buy from us. However, this differs from items. Some are longer and some are shorter. Please check into the product description page for the right warranty period of a specialised item.

Can I change my shipping address?
-- If no special note was written, we will ship the item to the address you provided in your order info. If you want to change your shipping address, please contact us within 24 hours after your order.

Can you ship to my country?
-- We ship worldwide, including your country/area.

The express costs too much to me, is there any cheaper shipping method?
-- For fast and safe delivery, we recommend you to choose express as your shipping term. For item costs less than $50, you can also choose HK air mail which costs less. However, it will take about 15-20 days for shipping.

Why you changed my express courier?
-- Chances are your area is counted as remote area in your appointed express and not in other express courier, or shipping costs you paid is not enough for your appointed courier. We will inform you with new tracking info after the change.

Details of express tracking
-- DHL tracking: http://www.dhl.com/publish/g0/en/eshipping/track.high.html
UPS tracking: http://www.ups.com/tracking/tracking.html
EMS tracking: http://www.ems.com.cn/qcgzOutQueryAction.do?reqCode=gotoSearchE
TNT tracking: http://group.tnt.com/customers/trackandtrace/index.aspx

What if I don't receive my item?
-- As express courier is trackable, so you don't need to worry about you will miss the package unless your shipping address is wrong. In this case, you can contact the express company to change the address for you. And in case the courier lost the parcel we sent, we will take full responsibility for it.

Warranty & Dispute

What's your return policy?
-- You are free to return the item within 7 days if you are not satisfy with it. See more details from our Return Policy.

How can I submit refund request from ITvoe?
-- If you are not satisfying with the item you receive, please contact us via live chat or e-mail. And our support staff will help you with it.
For more details, please check our Return Policy.

What's your warranty?
-- Any item you buy from ITvoe is 100% satisfaction guaranteed, and quality 1 year warranty. You are free to send item back for free repair within 1 year.

Can I return a defective item to you?
-- If the item you receive is defective, please get us via Live Chat or E-mail as soon as possible to issue exchange or refund for you. If your item doesn't work within the warranty period, you can also return to us for free repair.

What's the starter of the warranty period?
-- The time you sign for your item, the warranty peirod starts.

Can't find an answer to your question here? Get live help from us via Live Chat or E-mail!

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ITvoe Wholesale Support Page

Order/Payment

Shipping

Warranty & Dispute

Answers

Order/Payment

Shipping

Warranty & Dispute